The referral that starts the visit

Your provider order

You do not need to know test names or codes. Your provider’s order tells the collection team and receiving laboratory what needs to happen.

A provider order and a planned home collection visit being reviewed before scheduling. — A provider order connects the collection visit with the correct laboratory plan.

A clinician and patient reviewing a provider order with the patient’s questions answered in plain language. — The provider order tells the collection and laboratory teams what they need to prepare.

What an order does

A provider order, sometimes called a referral or requisition, identifies the tests your healthcare provider wants the receiving laboratory to perform. It gives the collection team the details needed to prepare the correct visit.

A protected digital order is shown on a tablet beside a paper copy, with no readable health information. — Orders need an approved route—not a general email inbox.

How we receive it

You may already have a paper or digital copy, or your provider may send the required documentation through an approved process. Use providers@phlebosphere.com only for a nonclinical question about that process—do not send medical records or orders by ordinary email.

A patient has a provider order, identification and water ready on a table before a planned visit. — A submitted order starts a review; it does not automatically create an appointment.

What happens before a visit

Before a future visit is confirmed, PhleboSphere reviews the order, collection location, receiving laboratory and any timing or handling requirements. Sending an order does not by itself create an appointment.

A client and caregiver reviewing a short, plain-language reminder card before a future collection visit. — People should not have to memorize medical codes to understand the next step.

What you need to remember

Bring or make available the information your care team gives you. You are not expected to memorize medical terminology, test codes or laboratory procedures.

An adult viewing a blank early-interest card and telephone, without an appointment confirmation. — Start a limited early-interest request without promising a live booking.

Ask a referral-process question